Privacy Policy

1. Introduction

RenovaCare Clinic & Wellness Centre (“we”, “our”, or “us”) is committed to protecting your personal data and privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.renovacare.my) or use our services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, date of birth, and identification details when you register or book an appointment.
• Medical Information: Health history, treatment records, consultation notes, and related medical data necessary for providing our services.
• Usage Data: Information about how you access and use our website, including IP address, browser type, and pages visited.
• Communication Data: Records of correspondence when you contact us via WhatsApp, email, or phone.

3. How We Use Your Information

We use your information for the following purposes:

• To provide and manage medical consultations, treatments, and wellness programmes.
• To schedule and manage appointments.
• To communicate with you regarding your health, appointments, and services.
• To process payments and manage billing.
• To improve our services and website experience.
• To comply with legal and regulatory requirements.

4. Data Protection

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Medical records are stored securely and access is restricted to authorised healthcare professionals only.

5. Data Sharing

We do not sell or rent your personal information to third parties. We may share your information with:

• Healthcare partners and laboratories for the purpose of treatment and diagnostics.
• Legal authorities when required by law.
• Service providers who assist in operating our website and services, under strict confidentiality agreements.

6. Your Rights

Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, you have the right to:

• Access your personal data held by us.
• Correct any inaccurate or incomplete personal data.
• Withdraw consent for processing your data.
• Request deletion of your personal data, subject to legal obligations.

7. Cookies

Our website may use cookies to enhance your browsing experience. You can control cookie settings through your browser preferences.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us: